Fesat European Foundation of Drug Helpines
Contact us
Vanderlindenstraat 15
1030 Brussels, Belgium
info@fesat.org
Network members

Australia

Alcohol and Drug Information Service (ADIS)
City: New South Wales
Address: 366 Victoria St
Darlinghurst 2010, New South Wales
Contact person:Ms. Bronwyn Crosby
E-mail:bcrosby@stvincents.com.au
Phone:61 2 9361 8013
Target:General public
Area:New South Wales
Opening hours:24 hours / 7days
Public number:02 9361 8000 or 1800 422 599 (for callers outside Sydney)
Website:www.svh.stvincents.com.au/drugandalc.htm


National Cannabis Prevention and Information Centre (NCPIC)
City: Randwick, New South Wales
Address: PO Box 684
Randwick, New South Wales, Australia 2031
Contact person:Prof. Jan Copeland
E-mail:j.copeland@unsw.edu.au
Phone:61 2 93850231
Fax:61 2 93850201
Area:National
Opening hours:Sun-Fri 14h00-23h00
Public number:1800 30 40 50
Website:http://www.ncpic.org.au


Austria

Treffpunkt Drogenberatung
City: Vienna
Address: Anton-Proksch Institut, Radetzkystr. 31/6, A-1030 Vienna
Contact person:Ms Gabriele Gottwald-Nathaniel
E-mail:treffpunkt@api.or.at
Phone:(43) 1 712 46 70
Fax:(43) 1 712 46 70-15
Website:http://www.api.or.at/typo3/startseite/klinikum/abteilung-v/treffpunkt-drogenberatung-und-vorbetreuung-spezialambulanz-fuer-substitution.html


Verein Wiener Sozialprojekte
City: Vienna
Address: Gumpendorferstrasse 8, A-1060 Vienna
Contact person:Ms Sophie Lachout
E-mail:checkit@vws.or.at
Phone:(43) 1 810 1301
Fax:(43) 1 810 13 019
Target:The general objective of the project is the prevention of problematic consumption patterns regarding psychoactive substances and prevention or reduction of short, middle and long term adverse health consequences (secondary prevention, harm reduction). ChEck iT! is a scientific project aiming at collecting scientific data. Through documentation of the chemical analysis and the realization of user surveys - focusing on patterns and reasons of use - essential data for the early detection of new trends regarding substances and their use is obtained. This data is an important basis for the rapid and pragmatic development of methods for primary as well as secondary prevention.
Area:secondary prevention
Opening hours:Mo-Do: 10:00-18:00, Fr 10:00-14:00
Website:http://www.checkyourdrugs.at


Belgium

De Druglijn
City: Brussel
Address: Vanderlindenstraat 15, B-1030 Brussel
Contact person:Mr Tom Evenepoel
E-mail:druglijn@druglijn.be
Phone:+32 2 423 03 44
Fax:+32 2 423 03 33
Target:Alcohol, drugs and gambling users, non-users (family, friends) and professionals.
Area:Flanders and Brussels (Dutch speaking population of Belgium)
Opening hours:Mon-Fri 10.00-20.00.
Public number:078 15 10 20
Website:http://www.druglijn.be


Infor-Drogues
City: Bruxelles
Address: 19 rue du Marteau, B-1000 Bruxelles
Contact person:Mr Philippe Bastin
E-mail:courrier@infor-drogues.be
Phone:+32 2 227 52 60
Fax:+32 2 219 27 25
Target:General population. Users, non-users (family, friends), professionals. Legal and illegal drugs.
Area:Brussels and French Community (French speaking, population of Belgium)
Opening hours:24 hours a day - 7/7 days.
Public number:+32 2 227 52 52
Website:http://www.infor-drogues.be


Bosnia and Herzegovina

Droga.Tel - NARKO-NE
City: Sarajevo
Address: Zagrebacka 18, 71000 Sarajevo
Contact person:Ms. S. Madeleine Schildknecht
E-mail:mschildknecht@gmx.net
Phone:+387 336 13396
Website:http://www.narkone.org


Bulgaria

National Drugs and Alcohol Help Line
Association for rehabilitation of dependant people Solidarnost
City: Sofia
Address: 3 Nikolay Ostrovski str.
Contact person:Elena Nikolova (Executive Director)
E-mail:elena@solidarnost-bg.org
Phone:Office: +3592 971 99 20, mobile:+359884 982 406
Fax:+359 2 971 99 20
Public number:0888 991866
Website:http://www.drugsinfo-bg.org


Cyprus

24 Hour Information and Assistance Helpline “1498”
City: Nicosia
Address: Sofokleous 15, 2121, Nicosia
Contact person:Maria Loizidou
E-mail:m.loizidou@police.gov.cy
Phone:00357-22607101 / 00357-22607104
Fax:00357-22607368
Target:Addresses to everyone seeking initial guidance or treatment for drug addiction
Area:The headquarter office is situated in Nicosia, but it covers all the area of the Cyprus
Opening hours:24 hours hotline
Public number:1498
Website:www.police.gov.cy


Perseas
City: Nicosia
Address: 1 Socratous Str. Makedonitissa, 2415 Nicosia
Contact person:Ms Anna Petridou
E-mail:perseas@logos.cy.net
Phone:(357) 2246 4292
Fax:(357) 2230 5410
Target:Adolescents – prevention and early intervention.
Area:National - Greek language
Opening hours:Mon-Thur 07:30-18:00; Fri 07:30-14:30.
Public number:+357 22 464292
Website:http://www.moh.gov.cy/moh/mhs/mhs.nsf/All/0A65E1E83605C99AC225739300379961?OpenDocument


Czech Republic

Civic Association SANANIM
City: Praha
Address: Ovci hajek 2549/64A
158 00 Praha 5
Contact person:Ms Gabriela Koryntova
E-mail:koryntova@sananim.cz
Phone:(420) 2848 22872
Fax:(420) 26 63 15 306
Target:Non-alcoholic drug problems.
Area:Czech Republic
Opening hours:Mo-Fr 9-20; Sa-Su 13-21.
Public number:(420) 283 872 186
Website:http://www.drogovaporadna.cz


Finland

A-Clinic Foundation
City: Helsinki
Address: Paasivuorenkatu 2A, FIN-00530 Helsinki
Contact person:Ms Kirsi Utoslahti
E-mail:kirsi.utoslahti@a-klinikka.fi
Phone:+358 9 6220 2939
Fax:+358 9 175 276
Website:http://www.paihdelinkki.fi


Free From Drugs Irti Huumeista
City: Helsinki
Address: Irti Huumeista ry.
Mariankatu 13A1, SF-00170 Helsinki
Contact person:Mirka Vainikka
E-mail:mirka.vainikka@irtihuumeista.fi
Phone:+358 400 937 128
Fax:+358 10 830 8050
Target:Drug users, their family members and friends.
Area:National
Opening hours:Mon-Fri 09.00-15.00 and 18.00-21.00.
Public number:010 80 4550
Website:http://www.irtihuumeista.fi


Helsinki Deaconness Institute
City: Helsinki
Address: Drug Addiction Treatment Clinic,
Munkkisaarenkatu 16, 2 krs, FIN-00150 Helsinki
Contact person:Ms Outi Kuikanmäki
E-mail:outi.kuikanmaki@hdl.fi
Phone:+358 9 7750 4057
Fax:+358 9 7750 4380
Target:Drug users, social network (family, friends) and professionals.
Area:National
Opening hours:24h daily.
Public number:0800 900 45
Website:http://www.hdl.fi/en/drug-abuse-treatment/drug-addiction-clinic-for-acute-care


HUS / HYKS Drug Dependency
City: Helsinki
Address: Psychiatry/The ward of addiction psychiatry, P.O. Box 590, FIN-00029 HUS
Contact person:Mr Jyrki Rosilainen
E-mail:jyrki.rosilainen@hus.fi
Phone:+358 9 471 63647
Fax:+358 9 471 67813
Target:Dual diagnosed drug users, pregnant drug using women.
Area:Helsinki and Uusimaa area.
Opening hours:24h
Public number:09 47163647
Website:http://www.hus.fi


France

Addictions Drogues Alcool Info Service
City: Paris
Address: 10/16 Rue de la Justice,
F-75020 Paris
Contact person:Etienne MARTIN
E-mail:e.martin@drogues-info.fr
Phone:(33) 1 40 32 37 37
Fax:(33) 1 40 32 37 47
Target:Everyone who have a problem or a question about illicit drugs, alcohol and addictions in general.
Area:France + French overseas territories
Opening hours:8 am to 2 am, 7/7
Public number:0 800 23 13 13
Website:http://www.drogues-info-service.fr
Description:Informations, questions/answers , forums, testimonies, advices and more. In french.


Germany

BASIS - Beratung, Arbeit, Jugend & Kultur e.V.
City: Frankfurt
Address: Drogennotruf 6 2345 1, Musikantenweg 22HH, D - 60316 Frankfurt
Contact person:Mr. Ulrich Gottschalk
E-mail:u.gottschalk@basis-ev.eu
Phone:(49) 69 623 451 / 944 1999
Fax:(49) 69 944 1998
Opening hours:Mon-Fri 09h00 - 23h00; Sat-Sun 12h00-24h00.
Public number:069-623451
Website:http://www.basis-ev.eu


Drogennotdienst
City: Berlin
Address: Ansbacher Strasse 11, D-10787 Berlin
Contact person:Mr Andreas Hunger
E-mail:info@drogennotdienst.org
Phone:+49 30 219 160 10
Fax:+49 30 219 160 33
Target:Drug addicts/people at risk/their family and friends.
Area:Berlin
Opening hours:Mon-Fri 8.30-21.30.
Public number:19 237
Website:http://www.drogennotdienst.org


idh Integrative Drogenhilfe e.V.
City: Karben
Address: Auf der Warte 62,
D-61184 Karben
Contact person:Prof. Dr. Hans-Volker Happel
E-mail:happel@idh-frankfurt.de
Phone:(49) 6039-6236
Fax:(49) 60 39 42 937
Website:http://www.idh-frankfurt.de


Greece

Anikti Grammi
City: Athens
Address: 73 Solomonidou, GR-16121 Athens
Contact person:Mr Matoula Marinopoulou
E-mail:tendetox@hol.gr
Phone:(30) 10 36 388 95
Fax:(30) 10 36 098 16


Direct DrugHelpline 1031 SOS OKANA
City: Athens
Address: 19a Septembriou 3rd str, GR-10433 Athens
Contact person:Mr. Vaghelis Foysteris
E-mail:sosline@okana.gr
Phone:(30) 210 5202799
Fax:(30) 210 5227547
Target:Alcohol, drugs & gambling users, families, general public, professionals.
Area:National
Opening hours:Mon-Fri 08.00-20.00.
Public number:1031
Website:http://www.okana.gr


ITHAKI Helpline
City: Thessaloniki
Address: Pindou 4, GR-546 25 Thessaloniki
Contact person:Ms Eleni Trikka
E-mail:ithakihelpline@kethea-anadysi.gr
Phone:(30) 2310 515150
Fax:(30) 2310 544 939


Hungary

Drog Stop Budapest Egyesulet
City: Budapest
Address: 1046 Külsö Szilágyi út 14., Budapest
Contact person:Mr David P. Bartha
E-mail:davidp.bartha@drog-stop.hu
Phone:+361 2321389
Fax:+361 2321390


Ireland

Drug Treatment Centre
City: Dublin
Address: Trinity Court 30/31 Pearse Street
IRL - Dublin 1
Phone:(353) 16 77 11 22
Fax:(353) 16 77 90 80


Drugs/HIV Helpline
City: Dublin
Address: Cherry Orchard Hospital,
Ballyfermot
IRL -Dublin 10
Contact person:Ms Aileen Dooley
E-mail:drugshiv@hse.ie; aileen.dooley@hse.ie
Phone:+353 1 62 30 698
Fax:+353 1 62 06 086
Target:Anyone with questions or concerns related to drug and alcohol use and/or HIV and sexual health
Area:National
Opening hours:Mon-Fri: 10.00-17.00.
Public number:1800 459 459


Italy

C.A.D. Service Legal
City: Milano
Address: Via Apollodoro 3/5
I - Milano
Contact person:Mr Vito Malcangi
Phone:(39) 02 715 960 61
Fax:(39) 02 701 00 524


Drogatel - Departamento per gli affari Sociali
City: Roma
Address: Via Fornovo 8, pal C
Contact person:Ms Stefania Mattett
E-mail:Smattetti@minwelfare.it
Phone:(39) 06 367 54 366


Linea Verde Alcol
City: Milano
Address: CA Alcoolcorrelati
Via Ojetti-20 Distretto N6
I- 20151 Milano
Contact person:Ms Raffaella Rossin
E-mail:noadistretto6.aslmilano@tim.it
Phone:(39) 02 33029 701
Fax:(39) 02 33029 826


Linea Verde Droga
City: Catanzaro
Address: Ufficio Tossicodipendenze
Via Tommaso Campanella, 19
Contact person:Ms Maria Vignola
Phone:(39) 0961 856 524
Fax:(39) 0961 85 65 84


Linea Verde Droga
City: Napoli
Address: Sert Distretto 45
Via Terracino 219
Contact person:Ms Clara Baldassare
Phone:(39) 081 254 8211
Fax:(39) 081 239 3960


Telefono in Aiuto
City: Roma
Address: Via Bernardino Ramzzini 31
Contact person:Mr Vincenzo Palmieri
E-mail:fondazione@villamaraini.it
Phone:+39 06 657 53059
Fax:+39 06 657 530 302
Target:Drug users and their families, general population and professionals.
Area:Rome, Italy
Opening hours:Mon-Sun 9:00-21:00.
Website:http://www.villamaraini.it/servizi/tel_aiuto.htm


Latvia

Riga Addiction Prevention Centre
City: Riga
Address: 19/23 Baznicas street, Riga, LV-1010
Contact person:Ms. Tatjana Justa
E-mail:tatjana.justa@riga.lv
Phone:(371) 70 37310
Fax:(371) 70 37311
Target:Alcohol, drugs and gambling users, their families, friends and professionals.
Area:Riga, Latvia
Opening hours:08.00-23.00
Public number:7037333
Website:http://www.veseligsridzinieks.lv/


Malta

Agenzija Appogg Supportline 179
Contact person:Mrs Graziella Castillo
E-mail:graziella.castillo@gov.mt
Phone:+356 2295 9270
Fax:+356 21441 029
Target:Alcohol, drugs & gambling clients, families / child abuse, domestic violence.
Area:Maltese Islands.
Opening hours:24h
Public number:+356 179
Website:www.appogg.gov.mt/supportline179.asp


Sedqa
Address: 3 Braille Street
Sta Venera HMR 11
Contact person:Ms Sharon Arpa
E-mail:sharon.arpa@gov.mt
Phone:+356 21480 940
Fax:+356 21441 029
Target:Alcohol, drugs & gambling clients, family/ significant others & professionals; prevention services
Area:Maltese Islands
Opening hours:Winter: 08.00-17.00; Summer 08.00-14.00
Public number:+356 2144 1014
Website:http://www.sedqa.gov.mt


Netherlands

Drugs Infolijn & Alcohol Infolijn
City: Utrecht
Address: Postbus 725
NL-3500 AS Utrecht
Contact person:Mr Daan van der Gouwe
E-mail:dgouwe@trimbos.nl
Phone:(31) 30 297 1100
Fax:(31) 30 297 1111
Target:General public, drug and alcohol users and professionals.
Area:National
Opening hours:24 hours (Mon-Fri 09.00-17.00 staff on call)
Public number:Drugs Infolijn 0900-1995 (€0.10/minute) Alcohol Infolijn 0900-500 2021 (€0.10/minute)
Website:http://www.drugsinfo.nl


Norway

RUStelefonen 08588
City: Oslo
Address: Seksjon Oppsøkende
Grønlandsleiret 32
NO - 0190 Oslo
Contact person:Mr Sturla K. Naas Johansen
E-mail:sturla.johansen@rme.oslo.kommune.no
Phone:+47 23 42 72 25
Fax:+47 23 42 78 49
Target:Youth experimenting with drugs, families and professionals.
Area:National
Opening hours:Daily 11h00 to 19h00.
Public number:08588
Website:http://www.rustelefonen.no/
Description:RUStelefonen 08588 is the national drug helpline in Norway. The helpline is open every day from 11:00 to 19:00.


Portugal

Linha Vida SOS Droga
City: Lisboa
Address: SICAD,Avenida de Republica, 61
Lisboa
Contact person:Ms Patricia Pissarra
E-mail:patricia.pissarra@sicad.min-saude.pt
Phone:(351) 21 1119116
Fax:(351) 21 1112793
Target:General public and professionals.
Area:National
Opening hours:10.00-20.00
Public number:1414
Website:http://www.sicad.pt/


Romania

TEL-VERDE
City: Bucuresti
Address: Bd. Unirii, no. 37, Bloc A 4, sector 3, Bucuresti, Romania
Contact person:Carmen Gulin
E-mail:carmen.gulin@ana.gov.ro
Phone:+40 021 317 56 03
Public number:0 800 8 700 700
Website:http://www.ana.gov.ro


Russian Federation

Drug Abuse Prevention Center
City: St Petersburg
Address: 12 Marata Str.
191025 St Petersburg
Contact person:Mr Grigory Latyshev
E-mail:office@eegyn.com
Phone:+7 812 575-56-13
Target:Counselling on drug issues and HIV/AIDS.
Opening hours:24 hours.
Public number:+7 812 325 48 47


The Confidential Drug Helpline
City: Tyumen
Address: The Reg. Admin. On Drug Prevention
Lenin Str 8
625 003 Tyumen
Contact person:Ms Natalia Mikhailovskaia
E-mail:teldover@mail.ru
Phone:(7) 3452 327 474
Fax:(7) 3452 391 1388


Spain

900FAD (Foundación de Ayuda contra la Drogadicción)
City: Madrid
Address: Avda de Burgos, 1 - 3
E- 28036 Madrid
Contact person:Ms. Celia Prat Pérez
E-mail:Inform@fad.es
Phone:(34) 91 302 40 47
Fax:(34) 91 302 59 82


Sweden

CAN
City: Stockholm
Address: Box 70412
S-10725 Stockholm
Contact person:Mr Björn Hibell
E-mail:bjorn.hibell@can.se
Phone:+46 8 412 46 07
Fax:+46 8 104 641
Website:http://www.can.se/


United Kingdom

EDP Drug and Alcohol Services
City: Exeter
Address: Central Services
2nd Floor - 234 High Street
UK - Exeter EX4 3NL
Contact person:Ms Jan Underwood
E-mail:janunderwood@edp.org.uk
Phone:(44) 1392 666710
Fax:(44) 1392 213485
Target:Illicit drug users and family/friends/partners.
Area:Exeter, East and Mid Devon
Opening hours:Mon, Tue, Fri 10.00 am - 1.00 pm and 2.00 - 5.00 pm; Thu till 6.00 pm.
Public number:0845 371 9988
Website:http://www.edp.org.uk/


RELEASE
City: London
Address: 124 - 128 City Road
London
Contact person:Keith Edwards
E-mail:keith@release.org.uk
Phone:(44) 207 324 2979
Fax:(44) 207 324 2977
Target:General public and professionals on specialist advice/information on drugs, the law and human rights.
Area:National
Opening hours:10.00 - 18.00
Public number:0845 4500 215
Website:http://www.release.org.uk/


Membership for FESAT is open to telephone helplines and services using other communication technologies to provide help and information on drugs, alcohol, tobacco. Membership is also open to other organisations in the drug field and to networks.
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What is
FESAT

  • is a network  which currently joins together about 50 European drug helpline services
  • has a charter  setting out the ethical principles to which all members of the Foundation adhere
  • has representatives from the Member States of the European Union on its Board , who are experts in helpline work

The FESAT website has been funded by the Directorate-General for Justice, Freedom and Security of the European Commission.
The content of this website reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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